Danielle Burnett of Quintrell Downs in Cornwall was upset to show up at Planet Gamer in Newquay to find the eSports outlet was locked and staff were nowhere to be found.
Image: Cornwall Live WS)
A birthday party was a complete failure when attendees arrived in the rain to find the venue locked.
Danielle Burnett had prepaid for her two sons’ birthday party at Planet Gamer in Newquay, Cornwall on Saturday.
They arrived on time, expecting a day of virtual fun with all 500 games from eSports sites, Cornwall Live reported.
However, there was no Planet Gamer staff member with no obvious access to the store.
Danielle, from Cornwall, said: “We had booked and fully paid for a birthday party at Planet Gamer in mid-October for our two children, ages eight and 11.
“I also went on October 28 to check that the children’s party was going well because they ignored my calls and messages, but the man told me it was okay and they would see us then.
Getty Images / Westend61)
“Our kids were so excited about the party and each invited five friends to attend.
“Unfortunately, when we arrived on Saturday in the pouring rain, the place was closed and completely abandoned.
“The guests and their parents arrived and despite our repeated attempts to reach the store by phone, no one showed up and Planet Gamer did not respond to any calls or messages sent.
“Our two young children were absolutely upset and we ended up with a bunch of disappointed kids standing in the rain in the middle of town with nowhere to go.
“Two children returned home before we could find another place to take them. “
Danielle frantically called local businesses and managed to get the kids booked at the Newquay Trampoline Center.
She added: “The kids had a great time there, but we had to use a credit card to cover the extra cost having already paid for the party at Planet Gamer Newquay.
“We are really worried that it has closed its doors and that our money is lost. Who does this to children on their birthday? Not even to inform us.
“Our kids were so excited that they even made their own birthday cakes to share with their party friends.
“We chose to go to Planet Gamer to support local businesses in the region.
“As a separated working family in the run up to Christmas, every penny is precious and we are now very concerned that this will have a significant financial impact on us.”
There has been no update on Planet Gamer’s Facebook page since early September.
The company has been contacted for comment.